Use a chatbot to automatically chat with your visitors 24/7.
By automating repetitive tasks, a virtual agent allows you to concentrate on more qualitative tasks.
Major retailers such as Lydia, Kiabi and Fédération Française des Jeux (FDJ) have created a chatbot to help them with customer support, pre-sales, lead generation…
For example, Lydia (a mobile payment application) has been looking for a solution to automatically answer its users’ many questions. Since installing an In-App chatbot, 60% of users find an answer to their query, 35% generate a ticket and are contacted again by the customer support team.
Take Kiabi, for example: customer support answers recurring questions on a daily basis. The chatbot’s objective was to answer these Level 1 questions. After just a few months, the intelligent agent understands 65% of the questions asked, and is able to answer over 130 different questions. Satisfied with the chatbot’s benefits, Kiabi has integrated a conversational agent on its Italian site.
These are just a few of the major companies using chatbots. But whatever the size of your business, a conversational agent can help.
If your customer support is wasting a lot of time on any of the following topics, a chatbot can save you time as soon as it’s set up:
- Customer service
- Sales
- Awareness
- Customer commitment
Below is a non-exhaustive list of tasks that a chatbot can perform:
24/7 customer support
If you wait more than five minutes to respond to an incoming request, you’re 10 times more likely to lose that opportunity. This is exactly where Spellz can help. One of the biggest advantages of an intelligent agent is its 24/7 availability.
❓ FAQ (frequently asked questions)
Your visitors don’t all have the same questions, and some are customers who need help. Others are prospects with questions about your services or prices. So how do we do it?
Most websites have a FAQ (frequently asked questions) section. Thanks to our advanced LLM capabilities, the Spellz Chatbot can automatically answer users’ questions and connect to your existing knowledge base. Take a look at our tips on setting up a knowledge base in a generative AI project.
The conversational agent can also provide information about your site’s users to help you understand them better.
📝 Contact form
Retailers often distribute contact or satisfaction forms to their users/customers. The chatbot can do this for you and store the information in a database.
📈 Reply to multiple users at the same time
Unlike a human being, a chatbot has the ability to interact with several people at once. This allows your company to have an online presence and help all your users and customers, even when you’re not there.
As you can see, there are a multitude of tasks that a chatbot can automate for your business. There are already so many use cases for chatbots today, and the possibilities are endless.
An intelligent agent is the tool that will save your company time and money!
