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In the insurance industry, the "traditional" system for handling claims is still highly manual, time-consuming and error-prone, leading to delays in payment and higher administration costs. There is therefore a potential for optimization and cost reduction that can be...

For several years now, the insurance sector has been undergoing major digital changes, driven by the automation of business processes and the transformation of the customer experience. Generative AI could considerably intensify this evolution. Let's see how. Unlike...

Book a demo Rapid advances in artificial intelligence (AI) have led to the emergence of high-performance language models, such as OpenAI's GPT-3. However, these powerful models are not without their flaws, as they can sometimes produce unexpected and erroneous...

To create a chatbot powered by generative AI, the knowledge base (Knowlegde Base) is a key element... Customer relations teams' expectations of the chatbot : 1/ answer all customer questions2/ make relevant answers3/ be immune to hallucinations Did you know that all...

The last time you chatted in live chat, what happened? Did you speak to a customer support agent who answered you correctly? Or did you have to leave your e-mail address so that an advisor could get back to you later? Live chat is ideal when you can actually connect...

Use a chatbot to automatically chat with your visitors 24/7. By automating repetitive tasks, a virtual agent allows you to concentrate on more qualitative tasks. Major retailers such as Lydia, Kiabi and Fédération Française des Jeux (FDJ) have created a chatbot to...

Purpose and background We studied 8 high-traffic Spellz chatbots to investigate the distribution of interactions over time. We wanted to determine whether certain patterns were shared, but also to prove the value of chatbots for handling out-of-hours traffic. So we're...