by Emma Liu | May 13, 2024 | Conversational AI
In the insurance industry, the “traditional” system for handling claims is still highly manual, time-consuming and error-prone, leading to delays in payment and higher administration costs. There is therefore a potential for optimization and cost reduction...
by Emma Liu | Apr 4, 2024 | Conversational AI
For several years now, the insurance sector has been undergoing major digital changes, driven by the automation of business processes and the transformation of the customer experience. Generative AI could considerably intensify this evolution. Let’s see how....
by Quyen | Mar 21, 2024 | Conversational AI
Book a demo Rapid advances in artificial intelligence (AI) have led to the emergence of high-performance language models, such as OpenAI’s GPT-3. However, these powerful models are not without their flaws, as they can sometimes produce unexpected and erroneous...
by Quyen | Mar 12, 2024 | Conversational AI
Book a demo To create a chatbot powered by generative AI, the knowledge base (Knowlegde Base) is a key element… Customer relations teams’ expectations of the chatbot : 1/ answer all customer questions2/ make relevant answers3/ be immune to hallucinations...
by Quyen | Dec 29, 2023 | Conversational AI
The last time you chatted in live chat, what happened? Did you speak to a customer support agent who answered you correctly? Or did you have to leave your e-mail address so that an advisor could get back to you later? Live chat is ideal when you can actually connect...
by Quyen | Oct 20, 2023 | Conversational AI
Use a chatbot to automatically chat with your visitors 24/7. By automating repetitive tasks, a virtual agent allows you to concentrate on more qualitative tasks. Major retailers such as Lydia, Kiabi and Fédération Française des Jeux (FDJ) have created a chatbot to...
