Blog

All the latest news about Spellz.

MM-LLM : Pourquoi ? Et comment ?

MM-LLM : Pourquoi ? Et comment ?

Définition LLM - MM La grande majorité d’entre nous connait désormais les LLM (Large Language Models) depuis la sortie de ChatGPT en novembre 2022. Entrainés sur de vastes ensembles de données textuelles et utilisant des structures de réseaux neuronaux profonds, ces...

read more
Chatbot vs. Livechat

Chatbot vs. Livechat

The last time you chatted in live chat, what happened? Did you speak to a customer support agent who answered you correctly? Or did you have to leave your e-mail address so that an advisor could get back to you later? Live chat is ideal when you can actually connect...

read more
Customer service: When do users ask questions?

Customer service: When do users ask questions?

Purpose and background We studied 8 high-traffic Spellz chatbots to investigate the distribution of interactions over time. We wanted to determine whether certain patterns were shared, but also to prove the value of chatbots for handling out-of-hours traffic. So we're...

read more