Claim management involves differents dense documents (contracts, clauses, exemptions, warranty tables) and complex workflows with third party interventions, multiple stakeholders and back-and-forth interactions with policyholders. Combine that with out-of-date legacy applications and you get operational processes involving large degrees of human intervention and high associated costs.

Spellz solves this problem for insurance companies and brokers using proprietary specialized AI models and agentic chains to automate all or key parts of the claim management workflows.

Policy administration is a simple questions, high volume process. Policyholders emit requests for information or for actions that are handled by human support agents. This generates unnecessary costs and poor experience. Number of these requests can be processed in a selfcare approach using Spellz Portal, a selfcare interface connected to internal information.