by samy | Oct 14, 2021 | Conversational AI
Purpose and background We studied 8 high-traffic Spellz chatbots to investigate the distribution of interactions over time. We wanted to determine whether certain patterns were shared, but also to prove the value of chatbots for handling out-of-hours traffic. So...
by samy | Sep 8, 2021 | Uncategorized
The presence of chatbots on websites has become commonplace. But what about companies that don’t have one? What does this mean? Over the past few years, chatbots have become the latest fad on the web market. Does the chatbot really work? Does it help companies...
by samy | Jul 13, 2021 | Uncategorized
Many of our customers contact us with an idea: “We want a chatbot to automate recurring customer service requests”, “We think a chatbot could boost our site’s conversion rate”, … How do you transform this intuition, which is often...
by samy | Jun 11, 2021 | Conversational AI
What are the top 10 questions asked by web shoppers? For over a year now, retailers have had to accelerate their digitalization in order to continue selling. We’ve carried out a small survey of the main requests customers make when buying a product from an...
